mas4 Privacy Policy

This page describes what we collect when you use mas4 and how we keep that data protected. We take your privacy seriously and are transparent about the information we gather, how we use it, and who we share it with. Our commitment is to handle your personal data responsibly while delivering the service you expect from our platform.

When you create a mas4 account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or play our games, we collect certain information. This includes your email, phone number, identity documents for verification, payment details, and gameplay activity. We use this data to verify your identity, process your transactions, prevent fraud, and improve our service.

Our privacy practices comply with applicable data protection regulations in the jurisdictions where we operate. If you have questions about how we handle your data, contact our support team in English during standard business hours.

What Data We Collect on mas4

We collect information in several categories. First, account information: your email address, phone number, full name, date of birth, and residential address. Second, identity verification documents: a copy of your Indonesian ID (KTP), a recent bank statement or utility bill, and a selfie for facial verification. Third, payment information: details of your deposits and withdrawals, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), and transaction timestamps.

Fourth, gameplay data: your bets, game selections, results, and account balance history. Fifth, device and connection information: your IP address, device type, operating system, and browser type. Sixth, communication data: any messages you send to our support team, including the content and timestamps. We do not collect your payment card numbers directly — payment processors handle those securely on their own systems.

How We Use Your Data on mas4

We use your data for several purposes. Identity verification is our primary use — we verify your identity to comply with anti-money-laundering regulations and to protect your account from unauthorized access. Payment processing is another core use — we need your payment details to process deposits and withdrawals through mobile banking, local payment, online payment, e-wallet, and bank partners.

We also use your data to detect and prevent fraud. If we notice unusual activity on your account — such as a withdrawal to a different bank account than your deposit source — we may flag it for review and contact you. We use gameplay data to improve our platform, understand user preferences, and ensure fair game outcomes. We may also use your data to contact you about service updates, maintenance windows, or important account notifications.

Third-Party Processors and Data Sharing

We work with third-party service providers to deliver mas4. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and Indonesian banks) receive your payment information to process transactions. These processors have their own privacy policies and data protection practices. We recommend reviewing their policies if you want to understand how they handle your data.

We also use third-party fraud-detection and identity-verification services. These services may store your identity documents and verification results on their own servers, which may be located outside Indonesia. We contractually require these processors to protect your data and use it only for the purposes we specify.

We may disclose your data to legal authorities, regulators, or law enforcement if required by law or if we believe disclosure is necessary to protect our platform, your account, or the rights of other users. We will not voluntarily share your data with marketing partners, advertisers, or other third parties without your explicit consent.

Your data is protected by encryption, access controls, and regular security audits. We take data protection as seriously as we take your account security.

Your Rights and Data Access on mas4

You have the right to access your personal data held by mas4. You can request a copy of your account information, gameplay history, and transaction records by contacting our support team. We will provide this information within a reasonable timeframe, typically within 10 business days.

You also have the right to correct inaccurate data. If your name, address, or other account details are incorrect, contact us and we will update them. You have the right to request deletion of your account and associated data, subject to legal retention requirements. If you request account deletion, we will close your account and remove your personal data from our active systems, though we may retain transaction records for compliance purposes.

Cookies and Tracking Technologies

We use cookies to remember your login session, store your preferences, and track your activity on mas4 for analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use mas4 fully.

We also use analytics tools to understand how users interact with our platform — which games are popular, which payment methods are used most, and where users encounter friction. This data helps us improve mas4. We do not use this data to identify you personally; it is aggregated and anonymized.

Data Security and Encryption

We protect your data using industry-standard encryption. All communication between your device and our servers is encrypted using TLS (Transport Layer Security). Your password is hashed and salted, so we never store your actual password. Your identity documents and payment information are encrypted at rest on our servers.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. Our team follows secure coding practices and keeps our systems patched against known threats. However, no system is completely secure — if you believe your account has been compromised, contact our support team immediately.

Data Retention and Deletion

We retain your account data for as long as your account is active. If you close your account, we retain transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering regulations. After this retention period, we delete or anonymize your data.

Gameplay data is retained for one year after your last activity on mas4. If you do not log in for 12 months, we may delete your gameplay history while retaining your account information and transaction records.

International Data Transfers

Our servers may be located outside Indonesia. When you use mas4, your data may be transferred to and stored on servers in other countries. These countries may have different data protection laws than Indonesia. By using mas4, you consent to this international transfer. We contractually require our service providers to protect your data according to standards equivalent to Indonesian law.

Changes to Our Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on mas4. Your continued use of mas4 after such changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions about our privacy practices, want to access your data, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries in English during standard business hours. You can also reach out if you have concerns about data protection in your jurisdiction — we are committed to working with you to resolve any issues.

Summary of Our mas4 Privacy Commitments

We collect your personal data only to verify your identity, process payments, prevent fraud, and improve mas4. We do not sell your data to third parties. We protect your data using encryption and access controls. We share data only with payment processors, fraud-detection services, and legal authorities when required by law.

You have the right to access, correct, and delete your data. We retain transaction records for compliance purposes but delete gameplay data after one year of inactivity. Our servers may be located outside Indonesia, but we contractually require our service providers to protect your data according to applicable standards.

This privacy policy applies to all users of mas4, regardless of location. Our services are available only where local law permits. If you have questions about our privacy practices or want to exercise your data rights, contact our support team in English during standard business hours.