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DANA deposit and withdrawal

DANA is one of Indonesia's most widely used mobile wallets. On mas4, linking DANA to your account is instant and straightforward. Open your account, navigate to the deposit page, and select DANA as your payment method. Confirm the amount (DANA typically supports deposits from small amounts up to several million IDR per transaction) and follow the on-screen prompts. Your deposit is credited within seconds. Withdrawals via DANA are equally simple: go to the withdrawal page, select DANA, enter your amount, and confirm. Our system processes your request within subject to verification once approved. DANA withdrawals are sent directly to your registered mobile wallet. If you encounter an issue, check that your DANA account is active and fully verified. Contact our support team if a deposit or withdrawal does not complete as expected.

OVO and GoPay usage

OVO and GoPay both offer convenient mobile payment options integrated into our platform. To use OVO, link your registered OVO phone number during account setup or deposit process. Our system verifies your OVO wallet and confirms the binding instantly. Deposits via OVO typically process within minutes, and your balance updates immediately in your mas4 account. Withdrawals to OVO are handled similarly: select OVO on the withdrawal page, confirm the amount, and the funds are sent to your OVO wallet within subject to verification. GoPay follows the same flow: verify your GoPay account, make deposits, and withdraw funds at your convenience. Both e-wallets require active KYC verification with your national ID number. If you are a new user, complete account verification before attempting a large deposit or withdrawal. Response windows assume standard business conditions; processing may vary during peak traffic or holidays.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are a secure alternative to e-wallets for users who prefer traditional banking. After opening a mas4 account and passing KYC verification, you can request a personal virtual account. Choose your preferred bank (BCA, Mandiri, BRI, or BNI) and receive a unique VA code. Use this code to deposit funds directly from your personal bank account—simply initiate a transfer to the VA code, and the funds are credited to your mas4 account within minutes. Your VA remains active as long as your account is in good standing. Withdrawals to bank accounts work in reverse: request a withdrawal, specify your bank and account number, and funds are transferred back to your personal account within subject to verification depending on your bank's processing speed. Bank transfers are ideal for larger deposits or if you prefer not to use e-wallets. Ensure your bank account details are correct to avoid transfer delays.

Fees, limits and verification

mas4 does not charge explicit deposit or withdrawal fees; however, your payment provider (DANA, OVO, GoPay, bank) may apply their own charges. Deposit and withdrawal limits vary by payment method and account verification level. New, unverified accounts have lower limits as a security measure. Complete KYC verification (upload photo ID and proof of address) to access higher deposit and withdrawal amounts. Most verified accounts can deposit and withdraw deposits ranging from small amounts to several million IDR per transaction, depending on your chosen method. Bank virtual accounts typically support the highest single-transaction limits. account preferences reset daily; withdrawal limits may reset monthly or per calendar period depending on your account status. Review the deposit and withdrawal pages after logging in to see your current limits. If you need a higher limit or have questions about fees, contact our support team for clarification.

Resolving a stalled transaction

If a deposit does not credit within the expected window, first check your payment provider's app or website to confirm the transaction left your account successfully. If payment was deducted but mas4 has not received it, the issue may be a system delay (rare, typically resolved within subject to verification) or a communication error between our platform and your payment provider. Do not attempt the transaction again; instead, contact our support team immediately with your transaction ID, payment method, and the amount sent. Provide your account email for quick identification. Our team will investigate and credit your account if the funds reached us. Similarly, if a withdrawal request sits in review longer than the stated window, email support with your withdrawal request ID and account details. Processing delays can occur during peak hours, system maintenance, or when additional verification is needed. Our support team can provide an update and, if necessary, initiate a manual review. Always keep proof of your transaction (screenshots or bank statements) to share with support if needed.